Privacy Policy

Opus Business Technologies LLC

Effective Date: 01/01/2025 Last Updated: 06/02/2025

1. Introduction

Opus Business Technologies LLC ("we," "our," or "us") is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our cybersecurity services, visit our website, or interact with us in connection with our business operations.

As a cybersecurity services provider, we understand the critical importance of data protection and privacy. This policy demonstrates our commitment to maintaining the highest standards of data security and transparency in our operations.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

• Names, email addresses, phone numbers, and business addresses
• Job titles and company affiliations
• Emergency contact information for key personnel

Professional Information:

• Business credentials and certifications
• Technical expertise and specializations
• Professional references and background information

Account and Service Information:

• Account credentials and authentication data
• Service preferences and configurations
• Communication preferences and history

2.2 Technical Information

In providing our cybersecurity services, we may collect:

Network and System Data:

• IP addresses, MAC addresses, and network configurations
• System logs, security event data, and performance metrics
• Vulnerability assessment results and security posture information
• Incident response data and forensic information

Website and Digital Analytics:

• Browser type, operating system, and device information
• Website usage patterns, page views, and navigation data
• Cookies and similar tracking technologies

2.3 Sensitive Information

We may handle sensitive information including:

• Security credentials and access controls
• Proprietary business information and trade secrets
• Compliance and regulatory data
• Financial information related to our services

3. How We Use Information

3.1 Service Delivery

We use collected information to:

• Provide cybersecurity consulting, assessment, and monitoring services
• Implement and maintain security solutions and controls
• Conduct threat detection, incident response, and forensic analysis
• Perform vulnerability assessments and penetration testing
• Deliver security awareness training and education

3.2 Business Operations

Information is used for:

• Client relationship management and communication
• Contract administration and billing
• Quality assurance and service improvement
• Legal and regulatory compliance
• Risk management and business continuity planning

3.3 Communication and Marketing

We may use information to:

• Send service-related notifications and updates
• Provide technical support and customer service
• Share relevant security intelligence and threat advisories
• Conduct market research and customer satisfaction surveys
• Send marketing communications (with appropriate consent)

4. Information Sharing and Disclosure

4.1 Service Providers and Partners

We may share information with:

• Trusted third-party service providers who assist in our operations
• Technology partners and vendors who support our service delivery
• Professional service providers (legal, accounting, insurance)
• Subcontractors working under our direct supervision

4.2 Legal and Regulatory Requirements

We may disclose information when:

• Required by law, regulation, or court order
• Necessary to comply with legal process or government requests
• Required for regulatory reporting or compliance audits
• Needed to protect our legal rights or defend against claims

4.3 Business Transfers

Information may be transferred in connection with:

• Mergers, acquisitions, or business combinations
• Asset sales or transfers
• Corporate restructuring or reorganization
• Bankruptcy or insolvency proceedings

4.4 Emergency Situations

We may disclose information to:

• Prevent or address security threats or criminal activity
• Protect the safety of individuals or the public
• Respond to emergency situations or urgent security incidents
• Cooperate with law enforcement or emergency responders

5. Data Security and Protection

5.1 Security Measures

We implement comprehensive security controls including:

• Encryption of data in transit and at rest
• Multi-factor authentication and access controls
• Regular security assessments and penetration testing
• Continuous monitoring and incident detection
• Secure data centers and cloud infrastructure

5.2 Access Controls

We maintain strict access controls through:

• Role-based access permissions and least privilege principles
• Regular access reviews and user provisioning/deprovisioning
• Segregation of duties and administrative controls
• Audit logging and monitoring of access activities

5.3 Data Retention

We retain information only as long as necessary for:

• Fulfilling our contractual obligations
• Meeting legal and regulatory requirements
• Supporting ongoing business relationships
• Maintaining security and operational records

6. International Data Transfers

When we transfer personal information internationally, we ensure appropriate safeguards through:

• Standard contractual clauses and data processing agreements
• Adequacy decisions and approved transfer mechanisms
• Binding corporate rules and certification programs
• Due diligence on third-country data protection laws

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete information
• Obtain copies of your personal data in a portable format
• Request information about our data processing activities

7.2 Data Control

You may:

• Opt out of non-essential communications and marketing
• Request deletion of personal information (subject to legal requirements)
• Object to certain types of data processing
• Withdraw consent where processing is based on consent

7.3 Complaints and Concerns

You can:

• Contact us directly with privacy concerns or complaints
• File complaints with relevant data protection authorities
• Seek redress through appropriate legal channels

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality and user authentication
• Analyze website performance and user behavior
• Provide personalized content and recommendations
• Support marketing and advertising activities

You can control cookie preferences through your browser settings and our cookie management tools.

9. Third-Party Services and Links

Our services may integrate with or link to third-party systems and websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies and terms of service.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our business practices or services
• New legal or regulatory requirements
• Technological developments and industry standards
• Feedback from clients and stakeholders

We will notify you of material changes through appropriate channels and update the effective date of this policy.

11. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact us:

Opus Business Technologies LLC Privacy Officer

Email: privacy@opustech.us

12. Compliance and Certifications

Opus Business Technologies LLC maintains compliance with applicable privacy and data protection regulations, including but not limited to:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Health Insurance Portability and Accountability Act (HIPAA) - where applicable
• Industry-specific regulations and standards

We hold relevant certifications and undergo regular compliance audits to ensure the highest standards of data protection and privacy.

This Privacy Policy represents our commitment to protecting your privacy and maintaining the trust you place in Opus Business Technologies LLC. We continuously review and improve our privacy practices to ensure they meet the evolving needs of our clients and regulatory requirements.