Cookie Policy Overview

This policy explains how we use cookies to enhance your experience on our website.

Opus Business Technologies LLC

Effective Date: 01/01/2025 Last Updated: 06/02/2025

1. Introduction

This Cookie Policy explains how Opus Business Technologies LLC ("we," "our," or "us") uses cookies and similar tracking technologies on our website, client portals, and digital platforms (collectively, "Services"). This policy should be read alongside our Privacy Policy and Terms of Service.

As a cybersecurity services company, we are committed to transparency about our data collection practices while maintaining the security and functionality of our digital services.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work efficiently, provide information to website owners, and enhance user experience.

2.1 Types of Cookies

Session Cookies: Temporary cookies that are deleted when you close your browser.

Persistent Cookies: Cookies that remain on your device for a specified period or until manually deleted.

First-Party Cookies: Cookies set by our website directly.

Third-Party Cookies: Cookies set by external services we use on our website.

3. How We Use Cookies

3.1 Essential Cookies

These cookies are necessary for our website and services to function properly. They cannot be disabled without severely affecting the functionality of our services.

Purpose:

  • User authentication and login sessions
  • Security features and fraud prevention
  • Load balancing and server functionality
  • Shopping cart and form submission functionality
  • Remembering your privacy preferences

Examples:

  • Session identifiers for secure client portal access
  • Authentication tokens for multi-factor authentication
  • Security cookies to prevent cross-site request forgery (CSRF)
  • Load balancer cookies for optimal server performance

Legal Basis: These cookies are necessary for the legitimate interests of providing secure cybersecurity services.

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website and services, allowing us to improve performance and user experience.

Purpose:

  • Website traffic analysis and user behavior tracking
  • Performance monitoring and error tracking
  • A/B testing and feature optimization
  • Heat mapping and user journey analysis

Examples:

  • Google Analytics cookies (_ga, _gid, _gat)
  • Custom analytics cookies for security dashboard usage
  • Performance monitoring cookies
  • Error tracking and debugging cookies

Data Collected:

  • Page views, session duration, and bounce rates
  • Browser type, operating system, and device information
  • IP addresses (anonymized where possible)
  • Referral sources and search terms

Legal Basis: Consent (where required) or legitimate interests in improving our services.

3.3 Functional Cookies

These cookies enhance functionality and personalization but are not essential for basic website operation.

Purpose:

  • Language and region preferences
  • Customized dashboard layouts and preferences
  • Remember user choices and settings
  • Accessibility features and accommodations

Examples:

  • Language preference cookies
  • Dashboard customization settings
  • Notification preferences
  • Accessibility setting cookies

Legal Basis: Consent or legitimate interests in providing personalized services.

3.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

Purpose:

  • Targeted advertising based on interests and behavior
  • Retargeting visitors who have shown interest in our services
  • Measuring advertising campaign effectiveness
  • Social media integration and sharing

Examples:

  • Google Ads cookies (IDE, DSID, FLC)
  • LinkedIn advertising cookies
  • Facebook Pixel cookies
  • Retargeting platform cookies

Data Collected:

  • Browsing behavior and interests
  • Ad interaction and conversion data
  • Social media engagement
  • Marketing campaign attribution data

Legal Basis: Consent (required in most jurisdictions).

4. Third-Party Cookies and Services

We use various third-party services that may set their own cookies:

4.1 Analytics Services

Google Analytics:

  • Purpose: Website traffic analysis and user behavior insights
  • Cookies: _ga, _gid, gat_gtag[Property-ID]
  • Privacy Policy: https://policies.google.com/privacy
  • Opt-out: https://tools.google.com/dlpage/gaoptout

Microsoft Clarity:

  • Purpose: User session recording and heat mapping
  • Cookies: _clck, _clsk
  • Privacy Policy: https://privacy.microsoft.com/privacystatement

4.2 Security and Performance

Cloudflare:

  • Purpose: Security, performance optimization, and DDoS protection
  • Cookies: __cflb, __cf_bm, cf_clearance
  • Privacy Policy: https://www.cloudflare.com/privacypolicy/

Content Delivery Networks (CDN):

  • Purpose: Fast content delivery and performance optimization
  • Various cookies depending on CDN provider

4.3 Communication and Support

Intercom/Zendesk:

  • Purpose: Customer support chat and communication
  • Cookies: intercom-session, intercom-id
  • Privacy policies available on respective platforms

Video Conferencing Platforms:

  • Purpose: Embedded video calls and webinars
  • Cookies set by Zoom, Microsoft Teams, or similar platforms

4.4 Marketing and Social Media

LinkedIn:

  • Purpose: Professional networking and B2B marketing
  • Cookies: bcookie, bscookie, lidc
  • Privacy Policy: https://www.linkedin.com/legal/privacy-policy

Google Ads:

  • Purpose: Advertising and remarketing
  • Cookies: IDE, DSID, FLC, AID, TAID
  • Privacy Policy: https://policies.google.com/privacy

5. Cookie Management and Your Choices

5.1 Browser Settings

You can control cookies through your browser settings:

Chrome: Settings > Privacy and Security > Cookies and other site dataFirefox: Settings > Privacy & Security > Cookies and Site DataSafari: Preferences > Privacy > Manage Website DataEdge: Settings > Cookies and site permissions > Cookies and site data

5.2 Our Cookie Preference Center

We provide a Cookie Preference Center where you can:

  • View all cookies used on our website
  • Enable or disable non-essential cookie categories
  • Update your preferences at any time
  • Access detailed information about each cookie

Access: [Insert link to cookie preference center]

5.3 Opt-Out Tools

Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptoutNetwork Advertising Initiative: https://www.networkadvertising.org/choices/Digital Advertising Alliance: https://www.aboutads.info/choices/European Interactive Digital Advertising Alliance: https://www.youronlinechoices.eu/

5.4 Impact of Disabling Cookies

Disabling certain cookies may affect:

  • Website functionality and user experience
  • Access to personalized features and preferences
  • Security features and authentication processes
  • Our ability to provide relevant content and support

6. Mobile Applications and Devices

6.1 Mobile App Tracking

Our mobile applications may use similar tracking technologies:

  • Device identifiers and advertising IDs
  • App usage analytics and crash reporting
  • Push notification tokens
  • Location data (with explicit permission)

6.2 Device Information

We may collect device information including:

  • Device type, model, and operating system version
  • Screen resolution and device orientation
  • Network connection type and carrier information
  • Installed apps and device settings (where permitted)

7. Security and Data Protection

7.1 Cookie Security

We implement security measures for cookie handling:

  • Secure flag for cookies transmitted over HTTPS
  • HttpOnly flag to prevent client-side script access
  • SameSite attribute to prevent cross-site request forgery
  • Regular security audits of cookie implementations

7.2 Data Retention

Cookie data is retained according to:

  • The specific purpose for which it was collected
  • Legal and regulatory requirements
  • Our data retention policies and schedules
  • User preferences and opt-out requests

7.3 Cross-Border Transfers

Cookie data may be transferred internationally. We ensure appropriate safeguards through:

  • Standard contractual clauses with third-party providers
  • Adequacy decisions and approved transfer mechanisms
  • Privacy Shield or equivalent frameworks (where applicable)

8. Children's Privacy

Our services are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children through cookies or other means. If you believe we have inadvertently collected such information, please contact us immediately.

9. Updates to This Policy

We may update this Cookie Policy to reflect:

  • Changes in our cookie usage practices
  • New legal or regulatory requirements
  • Updates to third-party services and integrations
  • Feedback from users and stakeholders

We will notify you of material changes through:

  • Website notifications and banners
  • Email communications to registered users
  • Updates to our cookie consent mechanisms

10. Legal Compliance

This Cookie Policy complies with applicable laws and regulations including:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • ePrivacy Directive and related national implementations
  • Other applicable privacy and data protection laws

10.1 Your Rights

Under applicable privacy laws, you may have rights including:

  • Access to information about cookies and tracking
  • Correction of inaccurate data
  • Deletion of personal data collected through cookies
  • Objection to certain types of processing
  • Data portability for certain information

11. Contact Information

For questions, concerns, or requests related to this Cookie Policy:

Opus Business Technologies LLC Privacy and Data Protection Team

Email: privacy@upustech.us

11.1 Complaints and Disputes

If you have concerns about our cookie practices:

  • Contact us directly using the information above
  • File a complaint with relevant data protection authorities
  • Seek resolution through appropriate legal channels

12. Additional Resources

Learn More About Cookies:

  • All About Cookies: https://www.allaboutcookies.org/
  • Cookie information from ICO: https://ico.org.uk/for-the-public/online/cookies/

Privacy Tools and Resources:

  • Browser privacy settings guides
  • Cookie management extensions and tools
  • Privacy-focused search engines and browsers

This Cookie Policy demonstrates our commitment to transparency and your privacy rights. We regularly review and update our practices to ensure compliance with evolving privacy regulations and industry best practices.

Need Help? If you have questions about managing cookies or would like assistance with your privacy settings, our support team is here to help.